Shipping policy

📦 SHIPPING POLICY

Last Updated: October 2026

At NOVAWARE, every order is carefully reviewed, prepared and inspected before dispatch.

NOVAWARE offers original designs, made-to-order pieces, remade garments, accessories and selected fashion objects. Because different products may require different levels of preparation or production, processing times and availability may vary by item.

By placing an order with NOVAWARE, you acknowledge that you have read and accepted this Shipping Policy together with our Return & Refund Policy and Terms of Service.


1. ORDER PROCESSING

All orders require processing before dispatch.

Before an order is shipped, NOVAWARE may carry out:

  • Payment verification
  • Order review
  • Product preparation or production
  • Quality inspection
  • Secure packaging
  • Shipping documentation
  • Carrier collection

For ready-to-ship products, orders are generally prepared for dispatch within the timeframe stated on the individual product page.

For Made-to-Order, Pre-Order or Custom pieces, production begins after the order has been successfully received and verified.

Production Time

The estimated production period for Made-to-Order, Pre-Order and Custom pieces is stated individually on the relevant product page.

Production time is separate from shipping transit time.

For example, if a product states:

Made to Order — Production: 7–10 business days

this refers only to the time required to make and prepare the piece. Shipping time begins after production has been completed and the order has been dispatched.


2. DISPATCH FROM SINGAPORE

Unless otherwise stated on the individual product page, current NOVAWARE orders are dispatched from Singapore.

Once your order has completed production or preparation and passed our quality inspection, it will be securely packaged and handed to our international shipping partner.

You will receive a shipping confirmation email containing tracking information once your parcel has been collected by the carrier.

Estimated delivery times begin only after dispatch.


3. ESTIMATED SHIPPING TIMES

Estimated transit times from Singapore are:

Asia

Approximately 2–5 business days

United Kingdom

Approximately 5–10 business days

United States

Approximately 5–10 business days

Australia & New Zealand

Approximately 5–10 business days

Rest of World

Approximately 5–10 business days, where shipping is currently available.

These are estimated transit times for guidance only and are not guaranteed.

Actual delivery times may vary depending on customs clearance, carrier operations, weather conditions, public holidays, local delivery networks and other circumstances beyond our reasonable control.


4. EUROPEAN DESTINATIONS

NOVAWARE does not currently ship to European destinations.

We are currently reviewing the regulatory and fulfilment requirements necessary to support shipping to additional European markets.

If European shipping becomes available in the future, eligible destinations and shipping options will be clearly stated on our website.


5. SHIPPING & PRODUCTION TIMES

For Made-to-Order, Pre-Order and Custom products, please refer to the individual product page for the applicable production period.

The total time required to receive your order may therefore consist of:

Production / Preparation Time + Shipping Transit Time

For example:

Production: 7–10 business days
Shipping: approximately 5–10 business days
Estimated total: approximately 12–20 business days

These timeframes are estimates only.

Orders will not be considered dispatched until production or preparation has been completed and the parcel has been collected by the shipping carrier.


6. SHIPPING COSTS

Shipping fees are calculated at checkout and displayed before payment.

Shipping charges cover transportation services only and may not include customs duties, import taxes, VAT, GST, brokerage fees or other government-imposed charges unless expressly stated otherwise.

Where duties or taxes are included in the shipping service, this will be clearly stated at checkout or on the relevant product page.

Shipping fees are non-refundable once an order has been dispatched, except where otherwise required by applicable law.


7. CUSTOMS, IMPORT DUTIES & TAXES

International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges or other government-imposed charges in the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping fee.

The customer is responsible for complying with local import requirements and for paying any applicable customs duties, taxes, import fees or related government charges required for customs clearance.

Customers are encouraged to familiarise themselves with their country’s import regulations before placing an order.


8. TRACKING INFORMATION

Tracking information will be provided once your shipment has been collected by the carrier.

Tracking events are generated by the shipping carrier and may not update immediately after dispatch.

NOVAWARE is not responsible for delays in carrier tracking updates after the parcel has entered the carrier’s delivery network.


9. FAILED DELIVERY & REFUSED SHIPMENTS

If a customer:

  • refuses delivery;
  • refuses customs clearance;
  • refuses to pay applicable customs duties or import taxes;
  • fails to collect the shipment within the carrier’s required collection period; or
  • otherwise causes the parcel to be returned after dispatch,

such circumstances do not constitute cancellation of the order.

Any return shipping costs, customs charges, storage fees, carrier administration fees or other expenses arising as a result of the customer’s actions remain the responsibility of the customer, where permitted by applicable law.

Where permitted by applicable law, NOVAWARE reserves the right to deduct such costs from any refund that may otherwise be payable.


10. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all billing and shipping information provided at checkout is accurate and complete.

NOVAWARE cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete customer information.

If an order has not yet been dispatched, we will make reasonable efforts to update the shipping address upon request. However, we cannot guarantee that changes will be possible once production, preparation or fulfilment has begun.


11. CARRIER DELAYS

NOVAWARE works with international shipping partners to provide reliable delivery services.

However, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections
  • Severe weather
  • Transportation disruptions
  • Airline or logistics delays
  • Public holidays
  • Industrial action
  • Government restrictions
  • Force majeure events

NOVAWARE is not responsible for delays arising from such external circumstances.


12. LOST OR DAMAGED SHIPMENTS

If your shipment appears to be lost or arrives damaged, please contact NOVAWARE as soon as reasonably possible after the expected delivery date.

We will work with the shipping carrier to investigate the shipment and assist in resolving the matter.

For damaged parcels, customers may be asked to provide photographs of the outer packaging, shipping label and damaged item to assist with the carrier’s investigation.

Resolution times depend on the carrier’s investigation procedures and may vary accordingly.


13. CUSTOMER RESPONSIBILITIES

By placing an order with NOVAWARE, customers acknowledge that they have:

  • Reviewed the product description and photographs;
  • Reviewed all published measurements and product information;
  • Checked the applicable production or preparation time stated on the product page;
  • Understood that production time is separate from shipping transit time;
  • Reviewed this Shipping Policy before completing their purchase;
  • Understood that international shipments may be subject to customs duties, taxes and import charges imposed by the destination country;
  • Accepted responsibility for complying with local customs and import regulations.

For Made-to-Order, Pre-Order and Custom pieces, customers are also responsible for reviewing the specific production timeframe and any product-specific information provided on the relevant product page before placing an order.


14. CONTACT US

If you have any questions regarding shipping, production times, customs procedures or delivery requirements, please contact NOVAWARE before placing your order.

Our team will be happy to assist you and ensure that you understand the applicable production and shipping process before purchase.